Business

DGCA Directs Airlines to Notify Passengers of Their Rights via SMS and WhatsApp

Published

1 year ago

March 24, 2025

The Directorate General of Civil Aviation (DGCA) has mandated that all airlines actively communicate passenger rights and relevant regulations. When a ticket is booked, airlines are required to send the online link to the passenger charter, accessible on the Ministry of Civil Aviation’s website, via SMS or WhatsApp. This information should also be clearly displayed on airline tickets and their respective websites to ensure passengers are fully informed of their rights.

DGCA chief Faiz Ahmed Kidwai emphasized the importance of this initiative, especially given the substantial increase in air travel and the fact that many passengers are first-time flyers. Informing travelers about their rights in situations involving service deficiencies, delays (from factors under the airline’s control), cancellations, denied boarding, and baggage issues is crucial.

The DGCA’s directive, issued on March 7, requires airlines to implement these measures by March 27, 2025. SpiceJet has already made the necessary updates, while other carriers are in the process of adjusting their systems to improve communication about passenger rights, including issues like flight delays, cancellations, and denied boarding. IndiGo has indicated it will implement the directive by the upcoming Tuesday, and several other airlines have committed to complying with the guidelines as soon as they are able.

Airlines are working to revamp their systems to ensure clear communication regarding passenger rights and effective grievance redressal procedures. For example, IndiGo has informed the DGCA that passengers booking tickets can access the passenger charter by clicking the ‘Click Here’ link in the ‘Notes’ section on their website.

Additionally, the DGCA and several Indian airlines, including Air India, IndiGo, and SpiceJet, are currently at odds over another directive requiring carriers to submit detailed airfare data from the past two years. The DGCA has requested comprehensive fare information, including booking dates and base fares, to analyze pricing trends in response to public concerns about high airfares during peak travel seasons.

Business

Domestic LPG Cylinder Price Increased by Rs 29

Published

9 hours ago

June 7, 2026

Namma Kudla

New Delhi: The price of domestic LPG cooking gas cylinders has been increased by Rs 29 across India. This is the second price hike in the last three months.

The increase comes as global energy prices continue to rise due to the ongoing conflict in the Middle East.

After the revision, a domestic LPG cylinder now costs Rs 942 in Delhi, Rs 941.40 in Mumbai, Rs 968 in Kolkata, and Rs 957.50 in Chennai. In Bengaluru, the new price is Rs 944.50 per cylinder.

The government said the cost of supplying LPG has increased significantly. However, subsidies under the Pradhan Mantri Ujjwala Yojana continue to help over 10 crore beneficiaries.

Petrol, diesel, and CNG prices have also increased in recent weeks as global fuel markets remain volatile.

Business

Honda Begins Delivery of 2026 City Hybrid

Published

4 days ago

June 3, 2026

Namma Kudla

Business: Honda Cars India has started delivering the new 2026 Honda City Hybrid to customers. The first car was handed over at a dealership in Bengaluru.

Honda President and CEO Takashi Nakajima attended the special delivery event. Other senior company officials were also present.

The first customer received a Crystal Black Pearl Honda City Hybrid. The car was delivered with a symbolic key and a gift hamper.

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The updated City comes with new features such as ventilated front seats and a 360-degree camera. It also offers wireless Apple CarPlay, Android Auto, and a sunroof.

The sedan is available with petrol and strong-hybrid powertrain options. Honda claims the hybrid version delivers a mileage of 27.26 kmpl.

The Honda City competes with the Volkswagen Virtus, Skoda Slavia, and Hyundai Verna in India.